FOR A BETTER SERVICE PLEASE CONFIRM YOUR DELIVERY AREA FOR THIS ORDER
YOUR REGION
YOUR COUNTRY
YOUR LANGUAGE
Please note that your basket will be lost if you change delivery area during the processing of your order

Most Frequently Asked Questions

  • 1. CAN I EXCHANGE AN ITEM?
  • 2. I RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?
  • 3. HOW DO I PLACE MY ORDER?
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FAQ Topics

  • Ordering on MONNIER Frères

    1. HOW DO I PLACE MY ORDER?

    2. DO I HAVE TO CREATE AN ACCOUNT TO PLACE AN ORDER?

    3. I HAVE FORGOTTEN MY PASSWORD. WHAT SHOULD I DO?

    4. I CANNOT CONFIRM MY BASKET, WHAT SHOULD I DO?

    5. I CANNOT SELECT THE DELIVERY COUNTRY I WANT WHEN I ENTER MY ADDRESS, WHY IS THIS?

    6. HOW DO I CANCEL MY ORDER?

    7. HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?

    8. IS IT POSSIBLE TO ADD AN ITEM TO MY ORDER AFTER IT HAS ALREADY BEEN PLACED?

    9. CAN I HAVE MY ORDER WRAPPED AS A GIFT?

  • Product Availability

    1. I DID NOT RECEIVE ALL THE ITEMS I ORDERED. WHEN WILL I RECEIVE THE MISSING ITEMS?

  • Payment Information

    1. WHICH TYPES OF PAYMENT DOES MONNIERFRERES.CO.UK ACCEPT?

    2. IS CREDIT CARD PAYMENT REALLY SECURE?

  • Finding a Product

    1. HOW CAN I BE SURE OF THE AUTHENTICITY OF THE PRODUCTS?

    2. HOW CAN I FIND MORE SPECIFIC PRODUCT INFORMATION?

    3. HOW DO I FIND A PRODUCT?

    4. I CANNOT FIND THE PRODUCT THAT I WANT TO PURCHASE ON YOUR WEBSITE, WHAT SHOULD I DO?

    5. WHAT PRODUCT INFORMATION CAN I FIND ON MONNIER Frères?

  • Shipping Information

    1. HOW WILL MY ORDER BE SHIPPED?

    2. SHIPPING DESTINATIONS

    3. TO WHICH COUNTRIES DOES MONNIERFRERES.CO.UK DELIVER?

    4. WHAT ARE THE SHIPPING FEES?

    5. HOW LONG WILL IT TAKE UNTIL I RECEIVE MY ORDER?

    6. WILL MY ORDER BE INSURED?

    7. WHERE EXACTLY IS MY ORDER?

  • Returns & exchanges

    1. CAN I EXCHANGE AN ITEM?

    2. I RECEIVED A DEFECTIVE ITEM, WHAT SHOULD I DO?

    3. IF I DO NOT LIKE SOMETHING, HOW CAN I RETURN IT?

    4. CAN I RETURN MY ORDER WITH ANOTHER SHIPPER?

    5. WHEN CAN I EXPECT THE REFUND FOR MY RETURN?

  • Information on Coupon Codes & Promotional Offers

    1. HOW DO I USE A COUPON CODE OR PROMOTIONAL OFFER?

    2. IS IT POSSIBLE TO COMBINE MULTIPLE OFFERS?

  • Tracking My Order

    1. IS IT POSSIBLE TO TRACK MY ORDER ?

    2. WHERE IS MY ORDER ?

  • Contact Us

    1. I HAVE FURTHER QUESTIONS AND WOULD LIKE TO GET PERSONAL ASSISTANCE FROM MONNIER Frères. HOW CAN I GET IN TOUCH WITH YOU?

  • Our Commitment to You

    1. HOW COMMITTED IS MONNIER FRERES TO PROVIDING EXCELLENT CUSTOMER SERVICE AND ENSURING YOUR SATISFACTION?